Gallagher Group
Gallagher Group
Setting an intelligent foundation for global expansion with the SAP Commerce Cloud Solution.
30,000
Monthly Users
7
Regions
10 Mins
Saved Per Order
Challenges
- Need to link front end to backend.
- Deliver value & visibility
- Intelligent Ecosystem
- Growth towards expansion
Benefits
- Streamlined UX
- Automated Processes
- Increased order capabilities
- Improved personalisation
Technology
- Cloud Solutions | SAP Commerce
Executive Brief
Gallagher Group is a global leader in the innovation, manufacture and marketing of animal management and security solutions building enduring partnerships across 160 countries.
The Solution
Looking at Gallagher Group’s national CX portfolio, the company had previously provided a stand-alone website, that wasn’t integrated with its backend systems, SAP ERP and SAP CRM. This was amended with the implementation of SAP Commerce Cloud.
Whilst increasing functionality measures such as accessibility, visibility and speed throughout this integrated platform, Gallagher could also implement SAP Commerce’s strong product catalogue so both staff and customer can complete their desired outcome with end-to-end efficiency.
Transformation
- Minimising efforts & touchpoints required by users.
- Automated processes so the business can focus on growth and reach.
- Streamline functions so staff can focus on their roles.
- Ability to improve the personalisation of content and offers to facilitate customer loyalty.
- Greater service and convenience to Gallaghers by seamlessly being able to process orders of over $100,000.
“We now have a best of breed system that we can drive and ‘grow into’ over the next few years, that will deliver further value in use as we scale and mature digitally”.
Neville Richardson
CIO, Gallagher
